“Change”
A White Paper
“change is the only constant in life”
– Heraclitus, a Greek philosopher.
“those who embrace it will thrive, those who do not will
struggle”
– david m meis, thinker, visionary, Architect.
While scrolling through my Facebook posts recently I came across the above quote and my response from November 2016 and with the current events of 2020 I find it very appropriate to write about.
Nothing about the last 6 months has been normal or similar into which we can rely on past experiences to solve this complex issue. It is going to take time, a lot of hard work and effort.
In the middle of March 2020, as an Assistant General Manager of a Restaurant in Deep Ellum Dallas, TX we as a management team had to make the hard decision to layoff half of our employees to allow them to collect unemployment and have the remaining staff make it work, risking our health in the process. It was a very rough go for the first 6 weeks only doing ToGo orders. Business dropped 95% from the previous year, our labor costs was through the roof and the Owners were discussing shutting down. We tried to be open our pre pandemic hours to serve our guests. We even slimed our staff to 4 when we were open, one bartender, one barback and 2 cooks to fill the orders that never came to what we thought. It wasn’t enough. We had to cut the hours back and our staff. Lunch was staffed with 4, one bartender, one barback and 2 cooks, after the lunch rush we cut back to 1 bartender and 1 cook. We reduced our hours to meet the peak demand studying data from our POS system. We created spreadsheets of the data on a daily and weekly basis analyzing that data twice weekly and making decisions to positively effect our business. This restaurant used to run itself, bring in the staff, bring in the product and serve the guests as they came in, it was a constant stream from 11 am to 2 am. Now we had to rethink how to make it work.
We added Uber Eats, to all of our chagrin, knowing it could help cut our costs and it added about 45% to our overall sales when we first started and now about 12% since we have been able to open our dining room at 50% capacity. And every week was a new challenge, cost of ground beef rising, chicken wings cost increasing, availability of product, Togo products, bags, plastic ware, gloves, you name it, it was a struggle to acquire.
And then the government and their uninformed rules. We had been running our restaurant at 50% allowing seating at tables and at the bar and then it came out that no one could sit at the bar. The bar is one of the safest places for an employee to work as there is 2 feet of wood between the guest and the bartender and if the bartender is touching the back bar its very close to 6 feet, meeting the social distancing requirements of the CDC. The following is my response to the governor and less than a day later it was rescinded, not just to my reply but many others as well, I am sure.
Dear Governor Abbott:
Your updated rule regarding the opening of restaurants and bars
is absolutely absurd! No one can sit or stand at a bar? Are you absolutely
kidding me, it's one of the safest places for me as a restaurant worker to be.
That 2 feet of wood between my guest and myself keeps them from touching me and
now you want me to stand next to them at a table where we are closer. How is
ordering and being served from a table safer than the bar in your absurd logic?
For the last 20 days we have been serving a maximum of 6 people
at our bar that normally holds 17. We set up 3 pairs of chairs separated by 7
feet to ensure the safety of my guests and myself. We used common sense and
wise judgement to protect the health of our guests and ourselves and helped the
economic revitalization. It was working, I was able to make some money and keep
everyone safe, now you have put my life at risk by your absurd rule. Yes you
are allowing us to open at 50% but you have taken 1/3 of the seating away at
the same time. Thanks you have failed once again.
In your order you say "Restaurants should stay informed and
take actions based on common sense and wise judgment that will protect health
and support economic revitalization." You need to listen to your own
advice because you are not using common sense nor wise judgement. Next time you
want to make a decision you need to consult the professionals who know how
things should be done correctly.
Then in my personal life:
My wife and I had sextuplets in
2005 and since then we lived life one week at a time and sometimes less than
that as we buried two of our children before they were 9 months old. One of my
goals in 2020 was to look more than one week into the future and look at our
life a month at a time or maybe more.
Planning meals for the 3 days a week is one of my responsibilities. January’s menu went off well, the whole
entire month with dinner, dessert on Monday and wine and cocktail pairings.
even though it was planned during the Christmas holidays. Conquering that task, I thought the next
months would be easy, low and behold I was mistaken.
I take my cooking for my family very seriously, seasonally fruits and vegetables to keep cost in check, splurging on the rare cut of meat or fish, salmon one of our family favorites. Well with my service industry job, and only going with Togo orders my money was cut severely. We had to learn how to cook on an extremely low budget of only $20 per night dinner for 7. How do you feed 7 with only $20? How many processed foods can you eat before it effects your health? I was not going to let that happen.
It turns out one of our restaurant suppliers began a program for the public to buy their produce that they had in excess because the restaurants were not open, seasonal produce to the public for the bargain price of $20 a basket. Well this was a game changer as before I would buy what I needed to make the meals I planned the month before but now I had to build meals around the fruits and vegetables that were in that’s weeks basket. Challenge accepted, well I had no choice, money wasn’t in excess.
For years the difference is dinner as a family.
This was last week’s basket, and this is what I was able to create, embrace the challenge, the change. I find it amazing with the raw materials and enough imagination you can create delectable meals similar to a restaurant.
Chateau Bistro
Week of 28 September 2020
Monday
Grilled Pork Tenderloin*, Romaine, Spinach, Basil,
Roasted Beets, Apple Salad, Yellow Bell Peppers, Apple Cider Vin, Blueberry Sauce
– Nebiolo Wine
Marinade – Olive Oil, Apple Cider Vin, Salt, Pepper,
Garlic Powder, Onion Powder, Lemon Zest
Tuesday
Smoked Pork Shoulder* Tacos, Crisp Chili Cucumber,
Grape Tomatoes, Yellow Onion,
Pineapple Slices*, Corn Tortillas*, Oaxaca
cheese*, Cotija cheese*, the hot sauce
Thursday
Fagioli Pasta, “Brodo” Broth, Butternut Squash,
Sweet Potatoes,
Green Bells, Celery, Yellow Onion
Red wine, ground beef*, cheese tortellini*, parmesan*
beef stock* and butter
NOT USED – Cantaloupe
Our children’s senior year will
be like no other, how can we make it better and more memorable. In 1989, there
was this kid who stared down a tank in Tiananmen square how was his life changed! How has the world changed? How was our
world changed?
Did you get to connect with you children and what movies are they watching, what music do they like, what their interest are?
We went on our family vacation to Galveston this year but managing a restaurant during a pandemic with limited staff I was not able to take off the whole week. We drove 2 cars and my oldest about to be a senior was driving with me. As soon as the local radio station lost its signal I told him to connect his music through the Bluetooth and I was able to have a conversation with him about his music, likes and what he wanted to do.
Did you find a new skill, a new talent, did you clean that room out you have been waiting to do when you had time, what positive things have you done?
And why this matters
Jack is my disabled child with severe lung issues along with a plethora of others, if this virus enters our house, we will be planning another funeral. We have already buried 2 children and we are diligent this will not be his detriment as he has endured so much.
There is so much chatter about being ready for 2020 to be over and 2021 to begin. Sorry to let the cat out of the bag but 01 January 2021 is not going to be any different than 31 December 2020 if we expect a return to normal. Just like yesterdays issues didn’t go away because the sun rose this morning. New beginnings don’t just happen at the new year, it can happen at any time, a new day, a new week, a new month. When will you make your new beginning? It will take time, a lot of hard work and much effort, wishing and hoping is not going to make it happen.
While cleaning up my home office I found a paper with the following handwritten words:
Life two weeks at a time….
Living in the Moment
Not that we shouldn’t plan
for our Future, but when we
are always thinking about
what’s next, we miss the right
now.
Hug the ones you love, be gracious to those you like and fist bump those you want to punch in the face!
I challenge you to turn off the network and national news, watch your favorite programs, dramas, sitcoms and sports but end the night with your favorite music on any one of the many music services, sit back and think...
….are you really waiting for a
return to normal or are you ready to create something new and exciting?
Change is the only constant in
life, those who embrace it will thrive, those who do not will struggle.